BenvioKnow how the process performs
Measure inquiry volume, response, proposal activity, follow-up and outcomes instead of relying only on anecdotal views.
BENVIO SERVICES
Improve How Your Team Handles B2B Inquiries and RFPs
Keep your existing team, or use ours.
Benvio Services can help you measure and improve the inquiry process your team already runs, or have our service team manage B2B inquiries and RFPs for your hotel chain.
Benvio remains the software used to structure and measure the process.
Two ways to improve inquiry execution
Already have a team managing inquiries? Keep it. If you need additional operating capacity, our service team can manage the inquiry process for your hotel chain.
YOUR TEAM + BENVIO
Improve the process with your existing team
For Groups & MICE, start with the Assessment to establish a baseline for intake, response, proposal and follow-up. Then use Benvio to give your existing team clear ownership, workflow and measurement.
- Measure current performance
- Define ownership and operating rules
- Run inquiries in Benvio
- Improve from real operating data
BENVIO SERVICES + BENVIO
Let our team manage the inquiry process
A Benvio service team can manage agreed Groups, MICE, group series and other B2B inquiries and RFPs for your hotel chain. The team handles the day-to-day inquiry work in Benvio.
- Review and qualify requests
- Coordinate information with hotels and internal teams
- Prepare and send agreed responses and proposals
- Follow up and record the next action
- Track the outcome in Benvio
Your sales team keeps Key Account Management, customer relationships and strategic commercial decisions.
Benvio is the software. Services add operating support.
Benvio structures and measures the commercial process. Benvio Services adds people who can assess, improve or manage agreed parts of it.
BENVIO SOFTWARE
The commercial system
Captures inquiries, structures the workflow, routes work, tracks proposals and follow-up, and measures commercial outcomes.
YOUR TEAM
Your commercial organisation
Can run the inquiry process in Benvio while keeping ownership of accounts, customer relationships and strategic commercial decisions.
BENVIO SERVICES
Operating support when you need it
A Benvio service team can assess the current process or manage agreed inquiry work for your hotel chain.
We operate inquiries. Your sales team owns the account.
The managed service does not replace your sales organisation. Our service team manages agreed inquiry execution around it.
MANAGED INQUIRY DESK
Work that can sit with Benvio Services
- Groups & MICE inquiries
- Group series
- Agreed B2B RFPs
- Inquiry review and qualification
- Hotel and internal coordination
- Response and proposal execution
- Follow-up
- Inquiry-level tracking
YOUR SALES ORGANISATION
Work that stays with your team
- Key Account Management
- Customer and partner relationships
- Account planning
- Strategic negotiations
- Commercial policy
- Strategic commercial decisions
- Any responsibilities kept outside the agreed desk scope
Our service team can manage the inquiry workflow. Your sales team keeps the commercial relationship.
What can improve without replacing your team?
You do not need to replace your existing team to improve inquiry execution. The opportunity may be in how the work is structured, measured or resourced.
Use sales capacity where it matters
Keep Key Account Management and strategic relationships with your internal team. Decide separately who should execute the recurring inquiry workflow.
Make execution systematic
Run agreed workflows with clear ownership, next actions and measurement, whether the operator is your team or ours.
Add capacity without outsourcing Sales
Move only the inquiry workloads that make sense into the managed service. The rest of the commercial organisation stays in-house.
IF YOU CHOOSE MANAGED EXECUTION
Managed now. Internal later, if you want.
The managed model does not have to be permanent. If you later want to internalise day-to-day inquiry execution, the operating process can progressively move to your team while Benvio remains the system used to run and measure it.
STAGE 1
Benvio Services operates
Our service team runs the agreed inquiry process in Benvio.
STAGE 2
Teams work together
Day-to-day responsibilities progressively move to your internal team.
STAGE 3
Your team operates Benvio
Your organisation runs the inquiry process while Benvio continues to structure and measure it.
Not sure which model fits? Start with the current process.
The Groups & MICE Assessment establishes a baseline before you decide whether to keep execution in-house, add managed capacity or combine both.
FAQ
Benvio Services FAQ
- What if we already have a team managing inquiries?
- Then keep it. The Groups & MICE Assessment can establish a baseline for the current process, and Benvio can give your team a structured workflow and measurement. Managed execution is optional.
- What can the managed inquiry desk handle?
- A Benvio service team can manage agreed Groups, MICE, group series and other B2B inquiries and RFPs for your hotel chain. Exact scope is defined with your team.
- Does the managed service replace our sales team?
- No. Your sales organisation keeps Key Account Management, customer relationships, strategic negotiations and any responsibilities outside the agreed inquiry scope.
- What is the difference between Benvio and Benvio Services?
- Benvio is the software used to structure and measure the B2B commercial process. Benvio Services adds people who can assess the process or manage agreed inquiry work using that software.
- Can we keep the inquiry process in-house?
- Yes. Your existing team can run the process in Benvio. The Groups & MICE Assessment can be used to establish a baseline and identify how the current process should be structured and measured.
- Can we bring a managed operation in-house later?
- Yes. Day-to-day inquiry execution can progressively move to your team while the process continues to run in Benvio.
Improve the process before deciding who should run it
Measure how inquiry execution works today. Then decide whether your existing team should run it in Benvio, whether our service team should manage part of the inquiry process for your hotel chain, or whether a combination of both makes sense.