Lucía Vidal · 2 days agoRE: RE: Annual convention · 48 people
Any news on the price? We need to decide this week.
Unanswered for 2 days. Nobody owns it.
Groups & MICE sales software, built for hotel chains.
From the first email to the confirmed booking: Benvio receives each inquiry, reads it, helps you price it, sends it and follows up.
Read from the email3 facts proposed, with evidence
Reply due in 1 h 40 minNext action: answer Lucía
INQ-2026-0142
Annual sales convention
Group size48 peopleProposed by AI
Rooms24 doubles × 2 nightsProposed by AI
Meeting roomPlenary for 48Proposed by AI
FlexibilityNot specifiedPending
Hospitality companies using our technology
CataloniaDerby HotelsSercotelhtop hotels
You shouldn’t be the system everything runs on.
Inquiries live in inboxes, spreadsheets and chat threads. Nobody sees the whole picture, and something always slips.
GroupPaxPrice
Convention48???
Wedding120sent?
Congress—old v2
Which price is current? The sheet doesn’t say.
Marta · 08:41Did we send the price to Marina? I can’t find it
I thought you did
The status of the inquiry lives in a chat.
Call back the Sol wedding — Friday!!
Post-it: the reminder exists in one person’s head.
FWD: Rooming list
rooming_list_v3_FINAL.xlsxrooming_list_v3_FINAL_2.xlsx
Two “final” versions. Which one is real?
Option expires Oct 30
Hold on 24 rooms for the convention.
Nobody is assigned to follow it up.
Someone has to remember it.
With Benvio
Inbox · Groups & MICEEvery inquiry: a stage, an owner, a next action
Annual sales conventionLucía Vidal · 48 people
QualifyingMRSend reply25 min lateWedding weekend, 60 roomsAgencia Nueva · 120 people
QuotingPSSend proposalDue today 14:00Medical congressPharma Iberia · dates to confirm
WaitingMRFollow up Oct 28Waiting for clientCorporate retreat, 30 roomsLab Group · 30 people
ConfirmedALBooking createdAccepted todayBenvio keeps track. Your team stays in control.
One environment
From inquiry to confirmed booking.
FROM · LUCÍA VIDAL
Annual sales convention
We are planning a two-day event for 48 people and need 24 double rooms, a plenary room and coffee breaks.
48 people · 24 double rooms · plenary roomREQUESTED NEED
Group size48 peopleConfirmed
Rooms24 doubles × 2 nightsConfirmed
Meeting roomPlenary for 48Proposed by AI
The complete workflow
Everything around the inquiry, in one place.
Inquiry intake
Every request enters a visible queue with source, time, property scope and owner.
AI reads. You confirm.
Benvio proposes structured requirements with evidence from the original message.
Quotes with versions
Keep the exact offer and every revision together.
Share portal
Give the customer one current, controlled view.
Keep every follow-up on track
Hold the next action, date and responsible person.
Accounts & contacts
Connect every inquiry to the right commercial relationship.
Track accepted quotes
Carry the accepted commercial agreement into handoff.
BENVIO RESEARCHMICE &
GROUPS
RESPONSE
STUDYOngoing · 2026
GROUPS
RESPONSE
STUDYOngoing · 2026
Benvio Research · Ongoing study
2026 Hotel Inquiry Response Study
An ongoing study using a realistic corporate-event inquiry across hotel organisations and their published group-sales channels.
40%received no response
62%received no price
78%showed no spontaneous follow-up*
Research on hotel B2B sales
View all resourcesNext-Action Coverage for Hotel Groups & MICE Inquiries
Next-action coverage shows whether every active Groups and MICE inquiry has a specific action, date and accountable owner.
Read articleHotel Inquiry Pipeline: What Should Groups & MICE Teams Track?
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Read articleMICE Response Time: Measure Time to Price, Not Just Time to Reply
A quick acknowledgement is not a commercial proposal. The 2026 Benvio study shows why hotel teams should measure time to price and proposal completeness.
Read articleHow to Identify Stalled Hotel Groups & MICE Inquiries
A Groups and MICE inquiry is stalled when it has no credible next movement. Ownership, responsibility, SLA, missing data, quote status and follow-up reveal the risk.
Read articleSee how Benvio works for your hotel chain.
Bring your current process. We will focus the conversation on how inquiries move across your hotel portfolio.